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SHIPPING INFO

  • FREE DELIVERY is available for purchases above $ 150

  • For purchases under $ 150, $20 delivery fee will be charged

  • Standard Delivery: within 3-7 business days. The final delivery time will be confirmed by Whatsapp / Telephone.

  • S.F. Store and EF Locker Self-pickup Service: within 1-2 business days. Customers using Self-pickup Service are required to write the corresponding Location Code of your pickup point on to the waybill, which enables faster and more efficient pickup arrangement.
    SF Stores, 20kg or below, <70*40*32cm
    EF Locker, 20kg or below, <45*31*35cm

  • Additional charges are required at The Peak, Tung Chung, Airport, Discovery Bay, Ma Wan and other remote areas. Please contact customer service before placing your order.

Payment Method

We accept the following payment methods:

  • Online credit card payment

We have connected with Stripe to offer secure credit card payments.

  • Bank Transfer

Vibrant Connect Limited

Hang Seng bank (024) 239 851959 883

Please make the payment within 24 hours after you placed your order and WhatsApp the payment slip with your order no. to 6652 0956

Return Policy

  • If the items you receive have quality issues, please contact us with your order no. and pictures of your item within 7 days upon receipt. Items must be returned in the original box and must include all the original tag, label and packaging.

  • If there are any quality / quantity problem, customers can return goods purchased from us under our 7-days returns policy. Products must be unused and in good resalable condition to qualify for a full refund.

  • All returns shipping cost will be paid by the customer except damaged goods or wrongly shipped items within 7 days from delivery date.

  • Items cannot be returned/refunded for those found to be incomplete, damaged, with security seal broken or in a non resalable condition.

  • Vibrant Connect Limited reserves the right to amend these Terms and Conditions and to terminate this program without prior notice.

  • Should any dispute arise, the decision of Vibrant Connect Limited shall be final.

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